Shipping & Returns

Shipping

For each item, we list the Shipping & Handling (S&H) in the product description below the product image. Items are typically shipped using UPS and USPS. We will send you an email as soon as your item is shipped with the tracking numbers. Most items are shipped 14 days after the end of a sale. You can expect to receive your items 3-4 weeks after your date of purchase.

For E-Gift Cards and Physical Gift Cards shipping is always FREE.

Return Policy (September 12, 2011)

Change your mind? Our return policy is simple and stress free, just the way you like it!

We accept returns within 21 days from the shipment date which is noted on the form in your package. Once we receive the product we will process the return and apply a credit to the purchaser's account. Sorry, no cash refunds. All original tags and packaging must be included with your return. No washed and/or worn products, please! Because we only host exclusive live sales with limited quantities of products, we are not able to facilitate exchanges. We offer credits only.

Due to the intimate nature of these products, we cannot accept returns on:

• Cosmetic and beauty items
• Food items
• Fragrance
• Socks and hosiery
• Intimate wear
• Swimwear

Damaged & Defective Items

Damaged items can be returned for sneakpeeq credit within 21 days. Credit will be issued to the purchasers account after the item has been received and processed.

How Do I Make a Return?

Just email us at support@sneakpeeq.com with "Product Return" in the subject line and include the following information:

• Name
• Order Number
• Reason for Return
• Any images you may have of a defective or damaged product

Upon approval of return we will send you a prepaid return label via email that you can print out and include with your package at the time of shipment.

More About Credits

Once we have received your package it will be processed for return. Upon approval, you will receive sneakpeeq credits in the amount of your purchase price. Credits will be issued 2-3 business days after receipt of your return item and applied to your next sneakpeeq purchase.

If you are returning an item that was purchased with credits they will be issued back to you following the procedures and guidelines stated in the above.

Gift Cards

No returns on gift cards.

Final Sale Items

No returns on Final Sale Items (this will be indicated on the item at time of purchase).

Travel & Services

No returns or refunds on Travel or Services